1、HOW DO I PLACE AN ORDER?
If you would like to order a dress with no personal alternation, you can directly order through the listing with choose color and size, please refer to our Measure Guide to get the exactly measurements.
If you would like to order a custom design dress, please refer Custom Design instructions.
2、HOW FAR IN ADVANCE DO I NEED TO ORDER MY GOWN?
Our gowns are not mass produced. Each dress is sewn when the order is placed. There is a lot of detail that goes into each particular gown and therefore average production time is about 2-4weeks. For the prom dress or party dress the time is less.
We ship worldwide, shipping time is base on your location. Normally it takes about 1-2 weeks to delivery.
We recommend that you order your wedding gown at least 3 months before your big date so that you have plenty of time for finding a local seamstress to perform any possible alterations. Some Wedding Gowns need alterations to ensure a good fit so please budget accordingly. Alterations can include adjustments in the bust, waist, hips, hem as well as other areas if the gown is made with straps or sleeves. Alterations are the responsibility of your side, We do offer rush production for an additional fee, however, you will still need to leave yourself plenty of time for shipping and alterations.
3、WHAT’ S YOUR RETURN POLICY？
We gladly accept returns and cancellations, please contact us if you have any problems with your order.
Request a cancellation within 48 hours of purchase；
Request a Return, PLS Contact us within 3 days of delivery ；
If 3 days have gone by since you receive the package, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items can't be returned or exchanged
-Custom design or personalized orders
More details please refer to our Refund&Return Policy
Any other inquires, please contact our customer service team: firstname.lastname@example.org